Frequently Asked Quetions
General Questions
What benefits can I get from this website ?
This webiste is a tool that help us serve you better. It depends on your
role as buyer or seller, you will get different goodies.
How is this site organized?
- As a Supplier:
- View inquiries of our customers. You could send us offers that match these inquiries
- When you send us offer, we send you bank a tracking URL that help you compare your price with other suppliers' offers
- You can track offer status, customer feedback (or firm bid)
- You can view market news to understand better the market situation
- As a Customer:
- View offers from our suppliers. If you do not see what you are looking for new inquiry
- When you send us inquiry, we send you bank a tracking URL that help you view and compare offers from different suppliers
- You can track inquiry status
- You can view market news to understand better the market situation
You shold contact with us and tell us which product categories you are interested in.
We could send new offers/inquiries to you by email or fax.
How reliable or accurate are offers/inquiries on this website?
All information we input in this website is verified by our own employees.
However, international trading conditions and price are changing so fast
so it is impossible to guarantee 100% that everything is up-to-date.
One of the main reasons that we have to input everything by ourselves is to ensure validity and accuracy maintained at a highest level.
How can I contact your company?
One of the main reasons that we have to input everything by ourselves is to ensure validity and accuracy maintained at a highest level.
There are several ways you could contact us:
Can I register as a member in this website?
- Phone or Fax to us using phone and fax numbers in the contact page
- Chat with us using Skype
- Send us email
- Send us inquiry by clicking here
- Face to face meeting with us
Not Yet. At this point time, we have no plan to allow members to register.
Along the way, we will consider which options serve our customers and suppliers best.
What are our main activities ?
Our main activities are:
- Importing for Vietnam
- Exporting goods from Vietnam
Posting Offers/Inquiries
How can I post my inquiries/offers?
You cannot post inquiries/offers directly to our website. You can only
email us your inquiries/offers; then we will post them to our website
after checking all information to make sure they are accurate.
However, not all offers are posted on our website for public access because we will select the best offers to post. It is meaningless if we post several identical offers with different prices.
You coul see "OFFERS/INQUIRIES TRACKING" questions for more information
I DO NOT WANT this website to post my offers/inquiries?
However, not all offers are posted on our website for public access because we will select the best offers to post. It is meaningless if we post several identical offers with different prices.
You coul see "OFFERS/INQUIRIES TRACKING" questions for more information
If you do not wish this website to post your offers/inquiries for
public access, you should note this requirement in the email you send us.
Why don't we put mill names in offers?
Mill name, buyer's name, seller's name are considered as sensitive information.
we only provide buyer/seller name when signing contract.
Mill name can be provided by our sales people by contacting directly with them.
Offers/Inquiries Tracking
What is offer/inquiry tracking ?
This function allow us to inform you the status of your offer/inquiry.
How is the Opportunity Tracking screen organized
- If you are supplier: You could see your own offer. In addition, you can see offers from other suppliers and feedback from customer (if any). You could send us your new offer anytime and we will input it as a new offer.
- If you are customer: You could see your own inquiry. In addition, you can see all offers available for inquiry. From these offers, you could select the best one by yourself or we can help take out the best one for you.
We input all of your offers and inquiries in our system; and each inquiry/offer
will have a reference number and tracking key. With these two
numbers, you can track its status from our website.
Everyone who visit this webiste can see my offers/inquiries?
No. We control the visibility of a offer/inquiry by setting its status
published or not published.
Why does this website prevent me from tracking my offers/inquiries?
- Published: Everyone can see
- Not Published: Only person who knows the tracking key and reference number can see
To track your inquiry/offer status, you must know the "reference number"
and the "tracking key". If you provide the wrong keys for 05 times, tracking
function will prevent you from accessing it for 30 minutes because
of security reason.
The simplest way to track your offer/inquiry is to use web URL provided by us in the email we reply to you.
The simplest way to track your offer/inquiry is to use web URL provided by us in the email we reply to you.